Delivery and Shipping Policy

a) How long will it take for my order to reach me?

As we maintain inventory of all products we sell on our website, you can rest assured that product will be dispatched within 24 hours of placing your order. We aspire to get your product delivered at your doorstep within 4-6 days but at times owing to unforeseen circumstances and delays, deliveries can take slightly longer.

b) Is it possible to track my order?

As soon as you place your order, a confirmation mail will be sent to your inbox. Once the order is processed from our end and dispatched from our warehouse, we shall email you the details carrying your tracking number and the link to track your order. Alternatively, if you are a registered user, you can log into “My Account” section of the website to view your order details.

c) What are the shipping charges?

There will be an additional charge of Rs.80 as shipping charges for order values under Rs.699. This amount will be charged to your total bill at the time of placing order.

d) What time of day will my order be delivered?

Our courier partners make sure they give you a call before delivering the product. Please make sure you are available to receive the calls as usually after three failed attempts at delivery followed by an email reminder from our team, the product shall be returned to our warehouse.

e) Do you ship to international locations?

Currently the products listed on our website are only delivered within India.

f) Do you offer cash on delivery?

If you are not comfortable making an online payment on cureveda.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (COD) payment is Rs 10,000. It is strictly a cash-only payment method.

g) How do I pay using a credit/debit card?

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

h) Why is COD not available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

60-Day Money-Back Guarantee Policy

We offer a 60-Day Money-Back Guarantee on select products as part of a structured wellness program designed to support genuine, consistent users. This offer applies only to products where the guarantee is clearly mentioned on the product page and is subject to verification and program compliance.

1. Time Period

• The guarantee is valid for 60 days from the date of delivery of the eligible product.
• Refund requests must be submitted within this 60-day window. Requests raised after this period will not be considered.

2. Eligibility Conditions

To maintain fairness and prevent misuse, all of the following conditions must be fulfilled:

• The product must explicitly display the 60-Day Money-Back Guarantee offer.
• Customers must follow the recommended usage protocol consistently throughout the 60-day program.
• A minimum of one free consultation per month is compulsory. Consultations are automatically added to eligible orders and form part of the required program flow.
• Customers must provide verifiable documentation upon request, including:
• Time-stamped photos/videos demonstrating consistent product usage
• Proof of lifestyle adherence where relevant (e.g., meal patterns or portion sizes)
• Consultation attendance records and engagement with guidance shared by our wellness experts.

The guarantee applies only where customers have demonstrated sincere participation in the structured program.

3. Product Condition

• Products may be opened and used, as the guarantee is based on real-world usage outcomes.
• Original packaging, order confirmation details, and any remaining product must be retained.
• Requests may be declined if there is evidence of misuse, excessive wastage, tampering, resale intent, or deviation from recommended instructions.

4. Refund Method

• Approved refunds will be issued to the original mode of payment only.
• All return shipping and logistics costs must be borne by the customer.
• Refunds will be processed only after documentation review and internal approval.
• Processing timelines may vary depending on verification complexity.

5. How to Request a Refund

1. Contact our support team within the 60-day period from delivery.
2. Submit your order number along with all requested documentation and consultation history.
3. Our team will review the submission and may request additional information before a final decision.

6. Additional Terms

• This policy is intended to encourage responsible and consistent product usage, not short-term trials.
• Each customer may avail this guarantee only once per eligible product category.
• The brand reserves the right to decline requests that do not meet program requirements or where sufficient proof of consistent usage is not provided.
• We reserve the right to modify, suspend, or withdraw this offer at any time without prior notice.

For assistance, please contact our support team via the Help section on our website.